Terms and Conditions   www.casabrava.pt 

Last updated: September 2026
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These Terms & Conditions govern the use of the Casa Brava website, direct accommodation bookings made with Casa Brava and, where applicable, the general conditions under which the services presented on this website are offered.
Specific services may be subject to a separate quotation, proposal, booking confirmation or written agreement. Where such specific terms have been agreed, they shall prevail over these general Terms & Conditions for the relevant service.
 
1. OPERATOR & LEGAL INFORMATION
This website and the Casa Brava activities presented on it are operated by:
Marco PINTO / CASA BRAVA
NIF: 282191178
Sítio da Pedragosa, Caixa 615Z
8100-229 Loulé
Portugal
Email: office@acasabrava.com
Telephone: +351 962 043 797
Alojamento Local: RNAL 67834/AL
Real Estate Mediation Licence: AMI 23017
Professional Liability Insurance: Allianz – Policy no. 207019388
Casa Brava operates in Portugal and its activities are governed by applicable Portuguese and European Union law.
 
2. CASA BRAVA ACTIVITIES
Casa Brava brings together several complementary activities:
CASA BRAVA STAY
Accommodation at our property in Loulé, Algarve, operated as registered Alojamento Local.
CASA BRAVA CONCIERGERIE
Property Care, Key Holding and Rental Management services for property owners.
CASA BRAVA STUDIO
Property improvement, styling, rental or sale preparation, sourcing and project or works coordination.
PROPERTY ADVISORY & REAL ESTATE MEDIATION
Assistance relating to the sale, purchase, rental or search for properties, including activities carried out within the scope of our real estate mediation licence.
The scope, price and conditions of professional services are established, where applicable, in a specific quotation, proposal or contract.
ACCOMMODATION
 
3. CASA BRAVA STAY
Casa Brava is a registered Alojamento Local located in Loulé, Algarve, under registration number 67834/AL.
The property currently offers three independent guest suites.
Each suite has its own characteristics, capacity, facilities and private outdoor areas as described on the website and/or booking page.
We make every reasonable effort to ensure that descriptions, photographs and information accurately represent the accommodation. Minor changes to furniture, decoration, landscaping, equipment or other non-essential elements may occur over time.
 
4. AVAILABILITY & PRICES
Availability and prices may vary according to season, length of stay, number of guests, suite selected and any promotional offer applicable at the time of booking.
The price and conditions displayed during the booking process or included in a personalised quotation are those applicable to the relevant reservation.
Unless expressly stated otherwise, optional services, supplements and the municipal tourist tax are not included in the accommodation rate.
Casa Brava reserves the right to correct obvious pricing, typographical or technical errors before confirming a reservation.
 
5. DIRECT BOOKINGS
A direct reservation is considered confirmed once:

• the requested booking information has been provided;

• the applicable deposit or payment has been received; and

• Casa Brava has issued confirmation of the reservation.

Unless different conditions are expressly indicated when booking:
Deposit: 25% of the total accommodation price at the time of booking.
Balance: payable at least 30 days before arrival.
For reservations made less than 30 days before arrival, the full amount may be requested when the reservation is confirmed.
Failure to make a payment by the agreed deadline may result in cancellation of the reservation after appropriate notice to the guest.
 
6. BOOKINGS THROUGH THIRD-PARTY PLATFORMS
Reservations made through Airbnb, Booking.com or another third-party booking platform are also governed by the terms, payment arrangements and cancellation conditions displayed for the reservation on that platform.
Where platform-specific conditions differ from the conditions applicable to direct bookings, the conditions attached to the relevant platform reservation apply.
Any payment collected directly by a third-party platform is subject to that platform's payment procedures.
 
7. MUNICIPAL TOURIST TAX
Any tourist tax legally applicable in the Municipality of Loulé is payable in addition to the accommodation price unless expressly stated as included.
The amount charged will correspond to the municipal rules and rates applicable on the date of the stay.
 
8. CHECK-IN & CHECK-OUT
Unless otherwise agreed in writing:
Check-in: from 14:00
Check-out: before 11:00
Guests should communicate their approximate arrival time whenever possible.
Early arrival or late departure is subject to availability and prior agreement and may involve an additional charge where communicated in advance.
 
9. GUESTS & OCCUPANCY
The maximum occupancy indicated for each suite must be respected.
Only guests included in the reservation may stay overnight at the property unless Casa Brava has given prior authorisation.
The person making the reservation is responsible for providing accurate information regarding the number of adults, children and babies staying at the property.
Any additional guest must be authorised in advance and may result in an additional charge where applicable.
 
10. CHILDREN
Children are welcome at Casa Brava.
Parents and accompanying adults remain responsible for children throughout their stay.
Baby equipment or additional sleeping arrangements may be available depending on the suite and should be requested before arrival.
Additional charges may apply where indicated at the time of the request.
 
11. PETS
Pets are accepted only with prior approval from Casa Brava.
Acceptance may depend on the type and size of the animal, the suite concerned and the circumstances of the stay.
Specific conditions or additional cleaning charges may apply and will be communicated before acceptance.
Guests remain responsible for their animals and for any damage or additional cleaning resulting from their stay.
 
12. NATURAL SWIMMING POOL
Casa Brava has a natural, chemical-free swimming pool.
Unlike a conventional chlorinated pool, it forms part of a living ecosystem. Its appearance, vegetation, water clarity and temperature may therefore naturally vary according to weather and season.
The pool is not heated.
Guests use the pool and surrounding areas responsibly and in accordance with any safety instructions provided on site.
Children must remain under the direct supervision and responsibility of an accompanying adult at all times.
 
13. USE OF THE PROPERTY
Guests must use the accommodation, furniture, equipment, gardens, terraces, swimming pool and shared areas with reasonable care.
Guests are expected to respect the peaceful nature of the property, its environment, other guests and the neighbourhood.
Activities causing excessive noise, disturbance or risk to people, animals, property or the surrounding environment are not permitted.
Any internal rules communicated to guests form part of the conditions governing the stay.
 
14. EVENTS, VISITORS, PHOTOGRAPHY & COMMERCIAL USE
A normal accommodation booking does not authorise the organisation of parties, receptions, weddings, professional events or other gatherings involving people not included in the reservation.
Professional photography, filming, commercial productions, brand shoots and other commercial uses of the property require prior written authorisation.
Specific conditions and fees may apply to such uses and will be agreed separately.
 
CANCELLATIONS
 
15. CANCELLATION POLICY
The cancellation conditions applicable to a reservation are those communicated and accepted at the time of booking.
For direct reservations, the relevant Casa Brava cancellation policy displayed on the website or included with the booking confirmation forms part of the reservation agreement.
Where a booking is made through a third-party platform, the cancellation conditions displayed for that reservation on the relevant platform apply.
Any refund due will be processed in accordance with the conditions applicable to the reservation and, whenever reasonably possible, through the original payment method.
 
16. NO 14-DAY WITHDRAWAL RIGHT FOR DATED ACCOMMODATION BOOKINGS
Under Portuguese consumer law governing distance contracts, the general right to withdraw from a distance contract within 14 days does not apply to accommodation services, other than for residential purposes, where the contract provides for a specific date or period of performance.
Consequently, a confirmed Casa Brava accommodation booking for specified dates is subject to the cancellation conditions applicable to that reservation and does not benefit from an additional general 14-day withdrawal period.
 
17. CANCELLATION OR MATERIAL CHANGE BY CASA BRAVA
In the exceptional event that Casa Brava is unable to provide confirmed accommodation for reasons attributable to Casa Brava, the guest will be informed as soon as reasonably possible.
Depending on the circumstances and applicable legal requirements, Casa Brava may propose an appropriate alternative or refund amounts paid for services that cannot be provided.
Nothing in these Terms limits mandatory consumer rights.
 
18. FORCE MAJEURE & EVENTS BEYOND OUR CONTROL
Casa Brava shall not be responsible for failure or delay resulting from circumstances genuinely beyond its reasonable control, subject always to any mandatory rights provided by law.
Such circumstances may include, depending on the situation, serious natural events, wildfire, exceptional weather conditions, prolonged interruption of essential public utilities, government restrictions or other exceptional and unforeseeable events.
Where such circumstances materially affect a reservation or service, Casa Brava will assess the situation and seek an appropriate solution in accordance with applicable law.
 
PROFESSIONAL SERVICES
 
19. CONCIERGERIE, PROPERTY CARE & RENTAL MANAGEMENT
Property Care, Key Holding, Rental Management and related services are tailored to the needs of each property and owner.
The website provides a general description of these services and does not replace the specific agreement entered into with the property owner.
Depending on the service selected, a written agreement or accepted proposal may determine:

• the scope of the assignment;

• included and excluded services;

• fees and commissions;

• payment arrangements;

• expenses and third-party costs;

• owner responsibilities;

• Casa Brava's responsibilities;

• duration and termination;

• access to the property;

• handling of keys;

• intervention by suppliers and contractors;

• rental management procedures.

Where there is any difference between this website and an individually agreed contract, the specific contract prevails.
 
20. CASA BRAVA STUDIO
Casa Brava Studio provides services that may include property assessment, space planning, styling, sourcing, furnishing, preparation for rental or sale, outdoor improvements and coordination of small projects or works.
The exact services are determined according to each project.
Unless expressly agreed otherwise, preliminary ideas, estimates or website information do not constitute a fixed-price undertaking.
Any material change to the agreed scope may result in a revised quotation or additional fees, subject to the conditions agreed with the client.
 
21. CONTRACTORS & THIRD-PARTY PROFESSIONALS
Certain works or services may require qualified or regulated independent professionals, including architects, engineers, contractors, electricians, plumbers or other specialists.
Where Casa Brava assists in selecting or coordinating such professionals, their services may remain subject to their own quotations, invoices, professional responsibilities and contractual conditions.
The respective responsibilities of Casa Brava and third-party professionals will be determined by the nature of the assignment and any specific agreement entered into with the client.
 
22. DISTANCE CONTRACTS FOR PROFESSIONAL SERVICES
Where a consumer concludes a qualifying service contract with Casa Brava at a distance or away from business premises, the statutory right of withdrawal applicable under Portuguese law will be respected where applicable.
Where the consumer expressly requests that the service begin during the statutory withdrawal period, the consequences provided by applicable consumer legislation may apply, including payment for services proportionally performed before a valid withdrawal.
The specific information and, where necessary, consent relating to the commencement of services during the withdrawal period should be included in the relevant proposal or service agreement.
REAL ESTATE
 
23. REAL ESTATE MEDIATION
Real estate mediation activities are carried out under AMI Licence No. 23017, issued by IMPIC – Instituto dos Mercados Públicos, do Imobiliário e da Construção.
Professional liability insurance:
Allianz – Policy no. 207019388
Real estate mediation activities are governed by applicable Portuguese legislation, including Law No. 15/2013 of 8 February, as amended.
 
24. REAL ESTATE MEDIATION AGREEMENTS
Where required by law, real estate mediation services are subject to a written Contrato de Mediação Imobiliária.
That agreement defines the relevant property and transaction, the scope of the mediation assignment, remuneration and payment conditions, insurance information, any agreed exclusivity and other legally required information.
The conditions published on this website do not replace a legally required real estate mediation agreement.
 
25. PROPERTY INFORMATION
Casa Brava seeks to present property information accurately and clearly.
Information relating to a property may, however, originate from owners, public records, technical documents, other professionals or third parties.
Where required by law, Casa Brava carries out the checks falling within its obligations as a real estate mediation operator.
Prospective buyers, tenants and owners should obtain appropriate independent legal, technical, tax or financial advice regarding matters outside the scope of Casa Brava's professional assignment.
No statement on the website should be interpreted as legal, tax, engineering or architectural advice.
 
PAYMENTS & QUOTATIONS
 
26. PROFESSIONAL SERVICE QUOTATIONS
Quotations and proposals are valid for the period specified in the relevant document.
Services may be conditional upon:

• written acceptance;

• signature of an agreement where applicable;

• payment of an agreed deposit or initial amount.

Prices are subject to the Portuguese tax and VAT rules applicable to the relevant service.
Third-party costs, materials, transport, administrative fees, professional fees and other expenses are included only where expressly stated.
 
27. ADDITIONAL SERVICES & EXPENSES
Services requested outside the agreed scope may be invoiced separately.
Where reasonably possible, significant additional expenditure will be submitted to the client for approval before being incurred, except where immediate intervention is reasonably necessary to protect people or property and the applicable service agreement authorises such intervention.
WEBSITE
 
28. WEBSITE INFORMATION
Casa Brava makes reasonable efforts to keep this website accurate and up to date.
However, content may be amended to reflect changes to properties, services, availability, legislation, prices or our activities.
General information presented on the website does not constitute a binding professional quotation unless expressly identified as such.
 
29. ELECTRONIC BOOKINGS & COMMUNICATIONS
Where a contract is concluded electronically, Casa Brava provides the information required by applicable Portuguese legislation concerning electronic and distance contracting.
Before confirming a booking, users should review the information entered and correct any errors.
Booking confirmations and other contractual communications may be provided electronically and should be retained by the client or guest.
 
30. INTELLECTUAL PROPERTY
Unless otherwise stated, texts, photographs, graphics, branding, layouts and original content appearing on this website belong to Casa Brava or are used with the authorisation of their respective owners.
They may not be copied, reproduced, distributed, modified or used for commercial purposes without prior authorisation, except where permitted by law.
Photography credits may include:
Marco Pinto / Casa Brava
@alexreyto
@theperfecthideaway
@nomades
 
31. EXTERNAL LINKS
The website may contain links to third-party websites, booking platforms, local businesses or external resources.
Casa Brava does not control third-party websites and is not responsible for their content, availability, privacy practices or contractual terms.
PRIVACY
 
32. PERSONAL DATA
Personal data is processed in accordance with applicable Portuguese and European Union data protection legislation, including Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).
The purposes, legal bases, retention periods, recipients and rights relating to personal data are explained separately in our Privacy Policy.
 
33. COOKIES
The website may use cookies and similar technologies necessary for its operation and, subject to the user's choices where required, for analytics or other purposes.
Further information is provided in our Cookie Policy and cookie consent settings.
 
COMPLAINTS & CONSUMER RIGHTS
 
34. COMPLAINTS
If you experience a problem with a Casa Brava service, we encourage you to contact us directly:
office@acasabrava.com
We will seek to review and resolve the matter as quickly as reasonably possible.
This does not affect your right to use the official Portuguese complaints mechanisms.
 
35. LIVRO DE RECLAMAÇÕES
Casa Brava provides access to the Portuguese Livro de Reclamações in accordance with applicable legislation.
The physical complaints book is available where legally required.
Consumers may also submit a complaint through the official Portuguese Livro de Reclamações Eletrónico:
www.livroreclamacoes.pt
The electronic complaints mechanism has the same legal validity as the physical complaints book.
 
36. ALTERNATIVE DISPUTE RESOLUTION
Under Portuguese consumer law, consumers may have recourse to an authorised Consumer Alternative Dispute Resolution entity.
For Casa Brava, the territorially competent entity is:
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Avenida 5 de Outubro, n.º 55, R/C Dt.º
8000-075 Faro
Portugal
Tel.: +351 289 823 135
Email: info@consumoalgarve.pt
www.consumoalgarve.pt
Further information about authorised consumer dispute resolution entities is available from the Portuguese consumer authorities.
Consumers are not prevented from exercising any other rights or remedies available to them under applicable law.
 
LIABILITY & APPLICABLE LAW
 
37. LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Casa Brava is responsible for its obligations in accordance with applicable law and the specific contract governing the relevant service.
Guests and clients remain responsible for damage caused by their intentional or negligent acts or by persons, children or animals for whom they are legally responsible, subject to applicable law.
 
38. APPLICABLE LAW & JURISDICTION
These Terms & Conditions are governed by Portuguese law.
Nothing in these Terms deprives a consumer of mandatory protections granted under Portuguese law or applicable European Union consumer legislation.
Any dispute shall be submitted to the competent jurisdiction determined in accordance with applicable Portuguese and European Union rules, without prejudice to consumer rights concerning alternative dispute resolution or mandatory jurisdiction.
 
39. CHANGES TO THESE TERMS
Casa Brava may update these Terms & Conditions when necessary to reflect changes in legislation, services, activities or the operation of the website.
The version applicable to a confirmed booking or contracted service is the version applicable when the relevant agreement was concluded, together with any specific conditions accepted by the parties.
 
40. CONTACT
CASA BRAVA
Marco PINTO / CASA BRAVA
NIF 282191178
Sítio da Pedragosa, Caixa 615Z
8100-229 Loulé
Algarve – Portugal
Email: office@acasabrava.com
Tel.: +351 962 043 797
Alojamento Local: RNAL 67834/AL
Real Estate Mediation: AMI 23017
Professional Liability Insurance: Allianz – Policy no. 207019388